Training Policies & Client Expectations
At Stay Fit For Life, Kenny is committed to providing every client with a personalized training experience built around their goals. To ensure each client receives the time, preparation, and support they deserve, we ask all clients to review and follow the training policies listed below.
Virtual Training: Cancellation & Refund Policy
Cancellation and refund requests for virtual training will be reviewed on a case-by-case basis. Depending on the circumstances, Stay Fit For Life may approve a cancellation with or without a refund.
Clients who wish to cancel their virtual training plan should communicate directly with Kenny. Once the cancellation has been approved, the cancellation will be initiated through Trainerize.
In-Person Month-to-Month Training: Cancellation & Refund Policy
Stay Fit For Life offers a 5-day cancellation and refund period for in-person training purchases. If you decide to cancel your in-person training plan within the 5-day period, please communicate directly with Kenny. Refund requests must be mutually agreed upon before the refund process is initiated.
Cancellations made after the 5-day period but before the end of the current month of your training plan will be subject to a $100 cancellation fee.
In-Person 3-Month Training Plan: Cancellation & Refund Policy
If a client chooses to end their 3-month training plan before the completion of the full three-month term, an early termination fee of $100 will apply.
Clients who wish to cancel their 3-month plan should communicate with Kenny as soon as possible.
Missed In-Person Training Appointments / No-Shows
If you need to cancel or reschedule an in-person training session, please notify Kenny at least 24 hours before your scheduled session.
Sessions that are canceled or rescheduled with less than 24 hours’ notice will be forfeited.
No Show Appointments
If you do not attend your scheduled in-person training session and do not provide prior notice, the session will be forfeited. Repeated no-shows may result in a review of your training plan and continued availability with Kenny.
Questions About Our Policies?
Open communication is an important part of a successful coaching relationship. If you have questions about your training plan, scheduling, or anything that may impact your ability to train, please reach out to Kenny directly.